From 1st December 2014, it will be a contractual requirement for us to implement the NHS Friends & Family Test (FFT).
This is a feedback tool supporting the fundamental principle that people who use NHS services shoud have the opportunity to provide feedback on their experience and this can be used to improve services. It is a continuous feedback loop between patients and practices.
The FFT on its own does not provide results that can be used to directly compare practices - there are other robust mechanisms for that, such as national GP Patient Survey, NHS Choices and outcome measues - but, for us as a practice, it can inform current and prospective patients about the experience of those who use our services and help mark progress over time.
Friends and Family Test Results
FFT data from Jan 2024 - Feb 24